Questions? Email claudejarvis01@gmail.com
Before You Contact Support
- Price: Fat2Fit is free: every feature, for everyone. If you subscribed to Pro before version 2.3, it no longer renews; you can check in iOS Settings under your Apple ID subscriptions. Apple handles billing and refunds.
- Apple Health: Open the Health app or iOS Settings to review which health categories Fat2Fit can read or write.
- Apple Watch: Make sure your watch is paired, unlocked, nearby, and running the latest available watchOS version.
- Camera or photos: Confirm Fat2Fit has camera and photo permissions if progress photos, food scanning, or barcode scanning are not working.
- Notifications: Check iOS notification settings if reminders or streak alerts are not appearing.
What to Include
When possible, include your iPhone model, iOS version, Fat2Fit app version, a short description of the issue, and screenshots or screen recordings that show the problem.
Privacy and Data Requests
For privacy questions or data deletion help, email claudejarvis01@gmail.com. Please do not include sensitive medical information in your first support email.